Dazard Terms & Conditions

These Terms & Conditions set out the rules that apply when you create an account, access Dazard services or take part in games available through the platform. Please read them carefully before registering or using the Website.

By opening a Player Account or continuing to use Dazard, you confirm that you have read, understood and accepted these Terms & Conditions together with the other policies published on the Website.

1. About These Terms

The Dazard platform is operated by Novatrix SRL, registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, White House with Black Gate, Costa Rica, 30703.

These rules form an agreement between the Player and Dazard. If you do not accept them, you should not register an account, deposit funds, place wagers or otherwise use the services provided through the Website.

• Use of the Website constitutes acceptance of the current Terms & Conditions.
• Dazard may amend these Terms when operational, legal or regulatory changes make an update necessary.
• Players are responsible for reviewing this page periodically for changes.
• The English version is the governing version of these Terms.
• If a translated version differs from the English text, the English wording will take precedence.

These Terms should be read together with the Privacy Policy, Bonus Policy, Responsible Gaming Policy and any game-specific, promotional or payment rules made available through Dazard.

2. Who May Use Dazard

Dazard is available only to people who are legally permitted to participate in online gambling in the jurisdiction from which they access the Website. It is your responsibility to determine whether using the service is lawful where you are located.

You must be at least 18 years old or have reached the higher minimum gambling age required by your local laws. Dazard may request documentation confirming your age at any time.

If you cannot successfully complete an age check, your Player Account may be restricted, suspended or permanently closed.

Territorial Restrictions

Real-money play is not available to users located in the following countries or territories:

• Afghanistan;
• Bahrain;
• Belarus;
• Belgium;
• Brazil;
• British Indian Ocean Territory;
• Bulgaria;
• Canada – Province of New Brunswick;
• Canada – Province of Ontario;
• Central African Republic;
• China;
• Cuba;
• Cyprus;
• Democratic Republic of the Congo;
• Estonia;
• Georgia;
• Gibraltar;
• Greece;
• Guernsey;
• Haiti;
• Iran;
• Iraq;
• Israel;
• Japan;
• Jersey;
• Latvia;
• Libya;
• Lithuania;
• Malta;
• Myanmar;
• Netherlands;
• North Korea;
• Poland;
• Romania;
• Russia;
• El Salvador;
• Somalia;
• South Sudan;
• Syria;
• Ukraine;
• United Kingdom;
• United States;
• Venezuela;
• Yemen.

Players who access real-money services in breach of these territorial restrictions may lose access to withdrawals or refunds. Dazard may also reverse transactions or close an account where a geographic restriction has been violated.

Players from Sweden are not eligible to participate in bonuses, promotional campaigns, VIP programmes or loyalty point exchanges.

Bitcoin users may be required to provide a valid government-issued identity document before deposits or wagering become available. If the required verification is not completed, account access may be terminated.

3. Availability of Games

The game catalogue shown to one Player may differ from the catalogue available to another. Providers can restrict individual games or complete portfolios in particular jurisdictions, and these restrictions may change without prior notice.

Players must not use VPN services, proxy tools or similar technologies for the purpose of bypassing geographic restrictions. Attempting to conceal or falsify a location may lead to account closure and cancellation of winnings.

Provider-Specific Limitations

Certain providers apply their own territorial rules. These restrictions operate in addition to the general Dazard country restrictions.

Provider	Examples of Restrictions
NetEnt	Restricted in a number of territories including Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom and the United States.
NetEnt – additional territories	Certain availability restrictions also apply in territories including Australia, Hong Kong, Iran, Israel and the Philippines.
Play’n GO	Not available in Sweden.
Pragmatic	Not available in Sweden.
Amatic	Restricted in Australia, Austria, Estonia, Greece and the United States.

Individual branded NetEnt titles may have additional licensing restrictions. Examples include games associated with Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV and Universal Monsters.

4. Supported Funds and Currencies

Dazard may support both traditional currencies and cryptocurrencies. Availability can depend on your location and the selected payment method.

Supported currencies may include:

• EUR;
• USD;
• AUD;
• CAD;
• NOK;
• NZD;
• ZAR;
• INR;
• BTC;
• BCH;
• ETH;
• DOGE;
• LTC;
• USDT;
• XRP;
• BNB;
• ADA;
• TRX.

Cryptocurrency transaction values are calculated using the applicable real-time Coinbase Converter rate at the moment the transaction is processed. Dazard does not operate as a currency exchange and does not provide fiat-to-crypto or crypto-to-fiat conversion services.

5. Taxes and Personal Obligations

You are responsible for determining whether taxes, duties or other charges apply to gambling winnings or activity in your jurisdiction.

Dazard does not assume responsibility for calculating, reporting or paying personal taxes on behalf of Players.

6. Understanding the Games

Before placing a wager, you should understand how the relevant game works. This includes its rules, betting options, payout structure, odds and any other conditions that may influence the outcome.

By participating in a game, you confirm that you have had the opportunity to review its rules and understand that gambling outcomes involve financial risk.

7. Service and Liability Conditions

Gambling can result in financial loss. By using Dazard, you acknowledge this risk and accept responsibility for decisions made while playing.

Dazard uses reasonable measures to protect personal information and may share necessary information with third parties involved in providing the service, including payment processors and game providers. Once data is transferred to an independent third party, that party’s own privacy practices may apply.

Dazard is not responsible for interruptions or losses caused by circumstances outside its reasonable control, including:

• failure of your computer, phone or other device;
• unstable or unavailable internet access;
• browser or software problems on your side;
• technical incidents involving external systems;
• other circumstances that Dazard cannot reasonably control.

If a wager or payment is accepted incorrectly because of a technical malfunction, system error or human mistake, Dazard may cancel the affected transaction and return the account to the position that should have existed.

Where appropriate, a wager may instead be recalculated using the correct conditions that would have applied if the error had not occurred.

Incorrect Credits

If funds, bonuses or winnings are mistakenly credited to a Player Account, they remain the property of Dazard where the Player was not entitled to receive them.

Dazard may:

1. remove the incorrect credit from the account balance;
2. void winnings generated from that amount;
3. request repayment if the incorrectly credited amount has already been withdrawn.

Players who notice an obvious incorrect credit should inform the Support Team without attempting to use or withdraw the funds.

Dazard does not guarantee that every part of the Website, software or game catalogue will remain continuously available, uninterrupted or error-free.

To the extent permitted by applicable law, Dazard, its personnel, partners and service providers are not responsible for indirect, incidental, consequential or similar losses connected with use of the Website or participation in games.

You agree to indemnify Dazard and its relevant partners against reasonable losses, claims or expenses that arise directly from your breach of these Terms, misuse of the Website or prohibited activity.

8. Rules for Player Accounts

Each person may maintain only one personal Player Account.

Accounts associated with the same household, residential address, device or IP address may be reviewed as potential duplicate accounts. Where Dazard determines that multiple accounts have been created in breach of these Terms, it may close them, void winnings and bonuses and cancel pending withdrawals.

You must keep your login credentials private and must not allow another person, including anyone under the legal gambling age, to use your account.

A Dazard account is intended solely for personal entertainment. You must not:

• sell your account;
• rent account access to another person;
• operate an account commercially for a third party;
• share the account for the purpose of claiming additional offers;
• permit another person to gamble through your credentials.

If duplicate account activity is identified, bonuses, winnings and returns associated with the period of multiple-account use may be forfeited. Dazard may also seek the return of funds already withdrawn from an unauthorised duplicate account.

Verification During Withdrawals

As part of Know Your Customer procedures, Dazard may request documents or conduct additional verification before releasing a withdrawal.

A withdrawal may remain pending until the requested checks have been completed. Where the Player cannot be reached through the contact details associated with the account for two weeks following a withdrawal request, the account may be locked and the withdrawal cancelled.

9. Fraud, Manipulation and Unfair Use

Dazard applies anti-fraud controls designed to protect Players, transactions and the integrity of games.

Prohibited behaviour includes, but is not limited to:

• colluding with another Player to manipulate results;
• using bots, scripts or unauthorised software;
• initiating illegitimate chargebacks against genuine deposits;
• providing intentionally false claims or information;
• taking advantage of known software errors or vulnerabilities;
• using deceptive or unlawful methods to obtain an unfair financial benefit.

When suspicious activity is identified, Dazard may investigate the Player Account and relevant transactions.

Depending on the circumstances, Dazard may:

1. temporarily suspend or permanently close the account;
2. void associated winnings;
3. retain or freeze funds while an investigation is ongoing;
4. recover reasonable costs or losses from the available balance;
5. refer suspected criminal or unlawful activity to appropriate authorities.

Additional Identity Checks

A live verification call or other identity check may be required in addition to documents. If identity cannot be confirmed, or if supplied contact information is false or unusable, Dazard may close the account.

If requested verification is not completed within 28 days, the account may be terminated and funds may be forfeited in accordance with these Terms.

Promotion Misuse

Dazard may restrict future promotions where gameplay patterns indicate that offers are being used primarily to exploit bonus mechanics rather than for ordinary play.

This may include:

• repeatedly placing the maximum permitted stake on high-variance games solely to accelerate wagering;
• substantially reducing stakes after a major win and moving to low-variance games to complete remaining requirements;
• using promotional deposits or bonuses in a manner designed primarily to extract bonus value;
• maintaining a deposits-to-bonus ratio above 50% where this is treated as promotional abuse under applicable rules.

Bonuses, free spins and related winnings may also be cancelled where Dazard determines that a Player has:

• manipulated game rounds to avoid or circumvent wagering conditions;
• used multiple accounts, devices or shared connections to obtain repeated welcome offers;
• knowingly exploited a technical fault, software bug or system weakness.

Documents Used for Security Checks

Where verification is required, Dazard may request documentation in Latin or Cyrillic script, including:

• a valid passport, driving licence or other government-issued photographic identification;
• proof of residential address, such as a bank statement or utility document;
• evidence confirming ownership of the payment method used.

Where standard documents cannot be accepted in the required format, video verification may be requested. This can include showing an identity document and confirming personal details during the verification process.

Errors and Technical Exploitation

If you identify a software bug, incorrect result, system error or other technical weakness, you must not attempt to exploit it for financial benefit.

Any benefit obtained from knowingly exploiting such an issue may be reversed, and Dazard may recover associated losses or costs.

Deposit Wagering Requirement

Unless different terms apply to a particular payment or promotion, deposited funds must be wagered three times before they can be withdrawn.

If several deposits are made without qualifying gameplay between them, the wagering calculation may apply to the combined deposited amount.

Dazard may apply a processing charge or decline a withdrawal request where the required level of wagering has not been completed.

A Player Account is not a bank or savings product. No interest is payable on money held in the account.

10. Making a Deposit

Dazard may offer a range of payment methods, including Visa, Mastercard, alternative payment services, bank-based options and supported cryptocurrencies. Availability depends on location, currency and payment-provider conditions.

Where Paysafe services are used, relevant transactions are processed by Tronabriz Limited.

You may only deposit using a payment instrument that belongs to you. Third-party deposits are not permitted.

If a payment is found to originate from another person’s account or payment instrument, Dazard may:

• cancel winnings generated from that deposit;
• return the original funds to the legitimate payment owner where appropriate;
• refuse responsibility for losses resulting from use of an unauthorised third-party payment method.

Deposit Limits

Deposit Rule	Condition
Minimum deposit	€20 or the applicable currency equivalent
Maximum deposit	Depends on the selected payment method and is displayed during payment
Cryptocurrency deposits	Upper limits may not be technically imposed in the same way as traditional payment methods

If you want to maintain a strict self-imposed deposit ceiling, a non-cryptocurrency payment method may provide more suitable payment controls.

Funds are credited only after the relevant payment institution or blockchain transaction has successfully confirmed the deposit.

If a deposit is rejected, reversed or charged back, Dazard may void winnings generated from funds that were never successfully settled.

11. Taking Money Out

Withdrawal availability and limits depend on the payment method, currency, verification status and other account conditions.

Minimum Withdrawal

Currency or Method	Minimum Amount
EUR	€20
USD	$20
NOK	200 NOK
CAD	30 CAD
NZD	30 NZD
AUD	30 AUD
ZAR	350 ZAR
INR	1,700 INR
Cryptocurrency	Crypto value equivalent to €20 at the time of the request

Maximum withdrawal amounts depend on the chosen method and are shown when the withdrawal is requested. Larger payments may be divided into separate transactions where the selected provider has transaction limits.

Verification Before Payment

Dazard may complete KYC checks before releasing any withdrawal. Providing incomplete, misleading or false documentation can result in rejection of the withdrawal and closure of the Player Account.

Documents may include:

• a valid government-issued photo ID;
• proof of current residential address;
• evidence confirming ownership of the payment method;
• other information reasonably required to verify identity or payment activity.

Suspicious activity may be reported to the relevant regulatory or law-enforcement body where required or permitted by law.

Card Withdrawals

Visa withdrawals may be supported through Original Credit Transfer where available. Mastercard payouts depend on applicable Payment Transfer requirements and on whether the card and issuing country are supported.

The card must generally be personal rather than corporate.

A payment method may be technically supported while an individual bank still chooses to reject a transaction. Dazard cannot guarantee that a bank, card issuer or intermediary provider will accept every transfer.

Where necessary, Dazard may process a withdrawal through a different available method from the one initially selected by the Player.

Processing Time

Dazard aims to process approved withdrawal requests within 24 hours. The time required for funds to reach the Player can vary depending on payment method, banking networks and verification status.

No-Deposit Bonus Cashout Limit

Winnings generated from no-deposit bonuses are subject to the following maximum cashout amounts:

Currency	Maximum
EUR	€50
USD	$50
CAD	75 CAD
AUD	75 AUD
NZD	75 NZD
NOK	500 NOK
ZAR	1,000 ZAR
INR	5,000 INR

Where cryptocurrency is involved, the applicable value is calculated using the exchange rate in effect when the withdrawal is requested.

Withdrawal Frequency Limits

Period	EUR / USD	CAD / AUD / NZD	NOK	ZAR	INR
Daily	2,000	3,000	20,000	40,000	200,000
Rolling 7 days	5,000	7,500	50,000	100,000	500,000
Monthly	20,000	30,000	200,000	400,000	2,000,000

The seven-day limit is calculated on a rolling basis from the first cashout in the relevant calendar month and resets as described by the applicable payment rules. Monthly limits reset on the first day of each month.

Progressive jackpot prizes are paid in full and are not included in the standard withdrawal caps above.

Cryptocurrency limits are determined using the applicable conversion rate at the time of withdrawal.

Returning Card Deposits

If funds were deposited by credit or debit card and the requested withdrawal does not exceed the Player’s total net card deposits, Dazard may return that amount to the same card.

Any amount above the net card deposit may be paid using another available withdrawal method.

Currency Conversion and Bank Charges

Dazard’s internal operating currency is EUR. Transactions made in another currency may be affected by conversion rates used by payment processors, card issuers or banks.

Bank transfer withdrawals in USD are not available under the current payment rules. Bank transfers are generally processed within three business days.

Intermediary banks may apply additional charges to bank-transfer withdrawals, potentially up to approximately €16. Such fees are outside Dazard’s direct control.

You are responsible for charges applied by your own bank, card issuer or payment service during a withdrawal.

12. Accounts With No Activity

A Player Account may be classified as inactive after 12 consecutive months without login activity or gameplay.

Once an account becomes inactive, a monthly dormancy charge of €20, or the equivalent in the account currency, may be deducted from the remaining balance.

If the account contains less than the applicable dormancy charge, the remaining balance may be deducted in full.

The fee may be applied from the beginning of the month following classification as inactive and continue monthly until either:

• the balance reaches zero; or
• the Player reactivates the account by logging in and placing a wager.

13. Time Limit for Claims

Any claim or cause of action arising from these Terms or from services provided by Dazard must be brought within one year from the date on which the relevant claim arose.

Claims submitted after that period may be treated as waived and time-barred to the extent permitted under the applicable agreement.

14. Transaction Refund Rules

A request to refund a legitimate transaction must generally be raised within 24 hours of the transaction.

If the request concerns alleged unauthorised access to the Player Account, it must be raised within 30 calendar days from the date the Player first became aware of that access.

Where an account was funded by credit card, Dazard may return up to the net deposited amount to the same card rather than using a separate withdrawal method. Any amount above the original net deposit may be paid through another method.

Before a refundable balance is calculated, bonuses and winnings connected with the relevant funds may be deducted.

High-Risk Transactions

If a card deposit or withdrawal is classified as high risk for legal or security reasons by Dazard or a payment provider, associated transactions may be returned to the originating card. The matter may also be reported to relevant authorities or payment parties where appropriate.

The Player remains responsible for charges arising during the refund process.

Refund Verification

Dazard may request documentation before processing a refund, including:

• a photograph or scan of valid photographic identification;
• evidence of the payment method used;
• proof of current residential address;
• additional documentation where reasonably required for verification.

A verification call may also be required. Refunds and withdrawals can remain on hold until the account has passed the required KYC checks.

If Dazard cannot contact the Player through the contact details registered on the account within two weeks of the request, the account may be locked because verification could not be completed.

Approved refunds are normally processed within five to seven banking days.

15. Raising a Complaint

If you have a complaint relating to your Dazard account, transaction, game or other service, the matter should first be submitted to the Support Team.

Where the issue cannot be resolved at the initial support level, it may be escalated internally. Dazard will provide reasonable information about the progress of the complaint where appropriate.

Who Can Submit a Complaint

Complaints must be brought by the registered Account Holder. A Player may not transfer, assign or delegate the right to pursue an account-related complaint to another person.

Game Records

In a disagreement concerning the result of a game, Dazard’s server records are treated as the authoritative record of gameplay.

If information displayed on a Player’s device differs from the data recorded by the server, the server record will be used to determine the relevant game result.

Independent Dispute Review

If an internal complaint remains unresolved, the matter may be referred to an independent alternative dispute resolution service where applicable.

Dazard cooperates with EGIS, which operates under the framework of the Tobique Gaming Commission. Further information about its dispute process can be found at https://egis.io/.

16. Accounts and Rights Cannot Be Transferred

Rights connected with your Player Account or participation in Dazard games cannot be sold, assigned, pledged, gifted or otherwise transferred without Dazard’s express written approval.

This includes:

• Player Accounts;
• account balances;
• deposits;
• winnings;
• wagering rights;
• game results;
• claims arising from these Terms;
• other related legal or commercial rights.

An attempted transfer or use of these rights as collateral contrary to this clause will be treated as invalid.

17. Dispute Resolution and Arbitration

Disputes arising between a Player and Dazard in connection with these Terms, related agreements or activities provided through the Website are subject to arbitration in Costa Rica.

By accepting these Terms & Conditions, the Player agrees to the arbitration arrangement described above and waives the right to pursue the same dispute in a court outside the agreed arbitration process, subject to any mandatory rights that cannot lawfully be excluded.

18. Identity and Account Verification

By registering with Dazard, you authorise the platform to carry out reasonable identity, age and contact-information checks where required for security, compliance or regulatory purposes.

Only natural persons who satisfy the applicable age requirements may operate a real-money Player Account.

Registration Information

You may be required to provide:

• your date of birth;
• a valid government-issued identity document showing that you meet the minimum gambling age;
• your full legal name;
• your complete residential address;
• valid account contact details;
• proof of current address;
• additional identity documentation where requested;
• proof that a payment method belongs to you.

Dazard may request further documentation where existing information is insufficient to complete verification. Account features may remain restricted until all required checks have been completed.

False Information and Underage Accounts

If Dazard determines that a Player was below the permitted gambling age when using the service, or that materially false, inaccurate or misleading information was supplied during registration or verification, Dazard may take action including:

1. closing the Player Account immediately;
2. voiding bets and transactions made while the Player was underage;
3. returning legitimate deposits where required under the applicable rules;
4. confiscating winnings obtained while the Player was underage;
5. requiring repayment of funds previously withdrawn where applicable;
6. taking further legal or compliance measures where necessary.

Failure to provide requested documents, or submission of expired, inconsistent or invalid documentation, may result in suspension or closure of the account. Funds may also be subject to the consequences set out in these Terms.

Using Dazard Responsibly

These Terms are intended to provide a clear framework for account use, payments, gameplay and access to Dazard services. Players should review the applicable rules before making financial decisions or participating in promotions.

Gambling should remain a form of entertainment rather than a way to generate income. Use the available responsible gambling controls when you need to manage your deposits, playing time or access to the platform.